1Our Primary Assurance: 100% Genuine Sealed Stock
At The Stafriq Hub, we source exclusively from authorized distributors, guaranteeing genuine products with active manufacturer warranties:
- Consoles (PS5 / Xbox): Brand-new factory sealed units with authentic serial numbers, matching original accessories and high-speed HDMI 2.1 cables.
- Smart 4K TVs: Zero-defect panels from Samsung, LG, Hisense, and Sony with full manufacturer warranty and flawless HDR performance.
- Smartphones: Factory-sealed Apple iPhone, Samsung Galaxy, and premium devices with clean serial numbers verifiable on official Apple and manufacturer portals.
27-Day Technical Defect Replacement
If an item exhibits a genuine manufacturer defect within the first week of purchase:
Replacement Eligibility: Notify our customer support team or visit our Nairobi shop within 7 calendar days from delivery or pickup date.
Technical Assessment: Our technicians will inspect the device upon return. If a factory defect is verified, we provide an immediate direct unit replacement or repair.
312-Month Hardware Warranty
All brand-new gaming consoles and flagship smartphones carry a 12-month manufacturer warranty against internal component failures (motherboard, power supply, optical drive, display hardware).
Accessories (such as extra controllers, cables, and wireless mics) carry a 3-month store warranty unless specified otherwise by the manufacturer.
4Refund Eligibility & Exclusions
Where a replacement unit is temporarily out of stock, a full refund will be processed under the following conditions:
Required for Refund
- Original printed receipt or Safaricom M-Pesa transaction SMS.
- Original box and all packaged accessories in clean condition.
- Matching hardware serial numbers as recorded on invoice.
Warranty Voids & Exclusions
- Physical damage (cracked screens, dents, liquid spills, lightning/power surges).
- Tampered warranty seals or unauthorized third-party repairs.
- Digital software codes, PlayStation Network vouchers, or opened video game discs.
5Refund Disbursement Method
Verified refunds are remitted via the original payment method:
- M-Pesa Payments: Reversals or direct business disbursements to the paying phone number within 2 to 4 business hours after inspection approval.
- Cash Payments: Instant cash refund at the Accra Plaza shop desk upon signed voucher.
Need Assistance with a Warranty or Return?
Visit our shop directly or contact our customer support team:
Shop Address: Accra Plaza, Accra Road, Nairobi CBD
Direct Helpline: +254 715 288 364 / +254 702 086 945
Operating Hours: Monday – Saturday: 8:30 AM – 7:00 PM